FAQ


What is Home Watch?

The National Home Watch Association defines Home Watch as “The visual inspection of a vacant home or property looking for obvious issues.”

My alarm company provides security for my home. What value does Our Home Watcher, LLC add?

An alarm company monitors entry into your home or fire alarms, they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. Our Home Watcher LLC will identify those problems or the possibility of their occurrence and notify you with recommendations and for guidance on how you wish to proceed.

What is an "obvious issue"?

An obvious issue is an issue that is easy to see. It is not hidden behind box’s or stacks of books or clothing, etc. It is in the open.

Our Home Watcher LLC will check all rooms, closets, basements, the perimeter of home and outbuildings, etc. for any obvious issues. We will not move boxes, stacks of books, clothing, etc. to look behind them. If the issue is hidden behind objects it is not considered obvious. 

I have security cameras that I can monitor with my smart phone. Why would I need Our Home Watcher, LLC services?

Security cameras are a great asset, however, unless you have multiple cameras in every room, closet, basement, attic and surrounding the home and every outbuilding you just cannot look at or see everything that we will. A few examples of issues found that cameras will not see: ant infestation, mold forming, a leaking pipe, ice forming on the inside of a window, cleaning fluids seeping from failed containers, leaking fluids under parked vehicles. The list goes on and on.

What areas does Our Home Watcher, LLC cover?

Our Home Watcher, LLC services Oceana, Mason, and Muskegon Counties in Michigan and their surrounding areas.
Our primary service areas include Hart, Shelby, Pentwater, Silver Lake, Stony Lake, Ludington, Montague and Whitehall.

We have a neighborhood watch program. Doesn't that do the same thing?

Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Our Home Watcher LLC will. We will check your property’s interior and exterior in more detail than you can expect from a neighborhood watch program. Also, are they insured and bonded? 

Our Home Watcher, LLC. proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to insure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics.

What is the National Home Watch Association code of ethics?

Please click on the following link to be taken to the National Home Watch Association website to view their code of ethics and to answer any additional questions you may have concerning the NHWA.

National Home Watch Association Website

How do I know that Our Home Watcher, LLC is actually performing my checks?

Our Home Watcher, LLC will take a picture of your home that will be date stamped with the GPS location, time and date information. This picture will be sent with a report of any problems found.

Do you provide keyholder services?

YES! We can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have. 

If Our Home Watcher, LLC finds a problem, what type of notification will I receive?

Our Home Watcher, LLC will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any immediate action to prevent further damage we will contact you immediately to discuss what occurred and consider what course of action is needed for the repair.

Does Our Home Watcher, LLC provide concierge services?

YES! We can provide package and mail forwarding, re-opening house cleaning, purchasing groceries, monitoring of auto batteries and additional services upon request. 

If I have a delivery or service tech appointment can we schedule the Our Home Watcher, LLC service to coincide with it?

We accommodate our customer’s needs whenever possible, We will try our hardest to make our schedule fits your needs.

What payment types does Our Home Watcher, LLC accept?

Our Home Watcher, LLC accepts PayPal and credit cards using PayPal as well as personal checks, money orders and of course cash.

What if I want to pay Our Home Watcher, LLC for the entire year at once?

You may make any amount of payment at any time, Our Home Watcher, LLC will refund the prorated amount that was not used if for any reason you choose to cancel your service.

What discounts are available for annually or semi-annually payments?

Our Home Watcher, LLC offers a 5% discount if paid for in advance. 

Can you help me with other home maintenance services?

While we do not typically provide major home maintenance services, let us know what you need and we may be able to assist or refer you to quality contractors or vendors and coordinate access to your property.

Do you offer Veterans a discount?

YES! We are honored to serve all Veterans and give a 10% discount on all services.